How to call 911 operator if you’re injured in a collision

Sep 3, 2021 Contact


Find a police or emergency vehicle.

Call 911 to report the accident or the accident scene.

If you’re alone, call 911 if you think there’s a person nearby or if you see any emergency vehicles.

Callers may be called to come to your aid or to assist a person with a medical condition.

If the accident is reported as a death, the police or a medical examiner will have to determine the cause of death.


Talk to a dispatcher.

Listen to instructions and questions from the operator to determine if there’s any chance the operator can assist.

Do not panic.

Do NOT get in the way of the operator.


Call the local emergency number.

You can call the local police or dispatch centre to report an accident, or call the city’s Emergency Medical Services (EMS) line for a non-emergency medical service.

The 911 operator will know where to find the nearest EMS service.


Get medical help.

Find an ambulance or ambulance dispatcher.

If it’s an ambulance, ask if they’re on duty and ask them if you can come in.

If they’re not on duty, ask them to call the 911 operator.

Ask for a list of EMS paramedics, and ask if the ambulance is staffed with emergency medical technicians (EMTs).


Ask a dispatcher to help.

Ask if the operator has any injuries or any other medical problems.

If there’s an emergency, they may need to provide you with a list or call you by name.

The operator may have to be transferred to another station, or a police station, to get medical assistance.

If an operator is injured, they should not be in the station alone.


Report to the nearest hospital.

If necessary, the operator may need an ambulance to come and help.

If that’s not possible, call your local hospital emergency department or 911.

If medical equipment is needed, get a local ambulance to take the ambulance to the station or dispatch center.


Ask about the incident.

If possible, ask the operator for details of the accident.

The dispatcher should be able to give you details about the accident, including where the collision occurred and the person or vehicle involved.


Call for help.

The first person to call is always the one who is injured.

Ask the operator if they can call you if you are in a car accident or an accident that involved another person.

If this is a serious or life-threatening accident, the dispatcher may need someone to come in for help or to administer first aid.


Call an ambulance.

Get a paramedic to come with you to the emergency department.

If emergency medical services are available, call the emergency medical service’s (EMS’s) dispatch centre and ask for an ambulance driver.

The ambulance driver should be a licensed paramedic, and have the knowledge to administer CPR and other medical treatments to the injured person.


Get more information.

If any of the following happens: You see an emergency vehicles or police in the area, and the operator doesn’t respond

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