5 ways you can improve your customer service skills

Aug 30, 2021 Contact

Business Insider UK is reporting that more people are now in the UK who are employed in customer service roles than at any time in the past two decades.

The data was released in response to a Freedom of Information request by Business Insider, which asked whether there was a correlation between the growth of these roles and the increase in people being employed in them.

As a result, the company’s data shows that, in 2017, the UK had a total of 523,000 people who were employed in job roles in customer care, while in 2016 it was at a low of 3,858.

That is a rise of nearly two-thirds.

There are currently more than 100,000 of these jobs in the country, the vast majority of them in customer services, where they do work including call centre and support staff, with the remainder mainly in administrative roles.

The company also reported that in 2016, the proportion of people in these roles rose from 14% to 18% and in 2017 the proportion increased to 23%.

The report also revealed that in the last decade the number of jobs in these sectors has grown from 15% to 23% of all the jobs in England and Wales, with over one-third of all new jobs being in these services sectors.

The findings come as more and more people in the public sector are leaving and the Government’s plans to cut the workforce will mean more and better jobs are likely to go to those who have left.

Here are five ways to improve your service skills in 2017 and beyond: 1.

Create a ‘human’ role with a focus on customer service and customer support The report showed that, of the 523 000 people in customer-facing roles, more than half (52%) were employed by organisations that are part of the Customer Care and Customer Service Alliance (CCSS) which was set up in 2015 and which aims to improve customer service, particularly by supporting organisations to improve their work practices, improve efficiency and reduce waste.

The organisation also noted that customer care roles have increased over the last five years and the report said that, compared to the previous decade, the number and percentage of customer service jobs in 2017 were up by almost six percentage points, while those in 2016 were up six points.

The report added that the role of customer-support staff has increased by nearly six percentagepoints in the same period, with more than two-fifths of all jobs in customer support now in this sector.

This was due to a number of factors including an increase in the number, types and types of staff employed, the rise in demand for customer support and an increase for managers to train and equip new staff.

2.

Take your customer care skills to the next level By 2020, there will be an average of 8,600 new customer care workers per year, and the number will increase by more than 25% by 2025.

These jobs are mainly based in the customer care sector and will increase the number by 10% per year between 2020 and 2025.

In 2016, more customer-service jobs were being created in the consumer care sector, up from 5,000 to 8,800.

In 2017, this sector will see an increase of about seven percentage points and the majority of these new jobs will be in the retail and catering industries.

3.

Take care of your customers with customer service training and support services As the report points out, the role that customer service is traditionally played by a person will change with the arrival of a more sophisticated and sophisticated workforce, with people in their late twenties and early thirties increasingly playing this role.

It also said that the number in this role will continue to grow.

The role of a customer service person will also expand, with employers increasingly looking for people with customer-centric skills and knowledge of the customer experience, as well as having a good understanding of customer needs and expectations.

4.

Create an efficient customer care strategy The report said it will be more effective to create an efficient and flexible customer care plan in the coming years.

This will make it easier for customers to navigate the UK’s new system of customer services and also reduce the number who will struggle to get on with their day-to-day work.

5.

Increase your customer engagement by working for your customers on your own site This report also showed that the UK has increased its share of new jobs in this field by about eight percentage points between 2016 and 2017.

This trend is in part due to the increasing number of people working in customer experience roles.

According to the report, the percentage of jobs created in customer customer support grew from 24% in 2016 to 26% in 2017.

The growth was also driven by the increase of people being hired in this type of role, with around two-fifth of all customer-customer support jobs being filled by people who had previously worked in customer roles.

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